Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and AgentReception AI regarding use of our website, applications, chat widget, messaging channels, voice features, billing tools, and related services (collectively, the “Service”). Your use of the Service is also subject to our Privacy Policy.

AgentReception AI (“AgentReception AI,” “we,” “us,” or “our”) provides AI receptionist software for small businesses such as salons, barbers, med spas, dental offices, cleaning companies, auto repair shops, home service providers, and other appointment-based businesses. Our website is agentreceptionai.com.

• You must be able to form a binding contract to use the Service on behalf of yourself or a business.
• Business account owners are responsible for all activity under their account and workspace.
• You must provide accurate account, billing, and business information and keep it up to date.
• You are responsible for safeguarding login credentials and for any activity that occurs under your account unless caused by our unauthorized access.
• You must notify us promptly if you believe your account has been compromised.

• A workspace represents a business account within AgentReception AI.
• Workspace owners may invite authorized staff or team members where the product supports it.
• Workspace owners remain responsible for the actions of authorized users they invite or permit to access the workspace.
• Data entered into a workspace generally belongs to that business, subject to these Terms, our Privacy Policy, and the limited license needed for us to operate the Service.

AgentReception AI is a subscription software platform. Features may vary by plan, configuration, provider approval, and availability. The Service may include:

• Website chat widget and unified inbox
• Lead capture, tracking, and follow-up tools
• Appointment scheduling, confirmation, and management features
• Google Calendar sync when connected
• SMS messaging, phone calls, and WhatsApp messaging where enabled
• AI reply suggestions, conversation assistance, and AI voice receptionist features
• Usage tracking, billing, and account management tools
• Administrative, support, and operational features needed to run the platform

We may add, modify, suspend, or remove features over time. Some features depend on third-party providers, number provisioning, business configuration, or geographic availability.

You agree not to use the Service to:

• Violate any applicable law, regulation, carrier rule, or third-party requirement.
• Send spam, cold outreach, unsolicited marketing blasts, or messages using purchased contact lists.
• Harass, threaten, deceive, impersonate others, or misrepresent your identity or affiliation.
• Upload, transmit, or store unlawful, infringing, abusive, or harmful content.
• Interfere with or disrupt the Service, other users, or connected providers.
• Attempt unauthorized access to accounts, systems, data, or integrations.
• Reverse engineer, copy, scrape, resell, or create competing products from the platform except as allowed by law.
• Abuse promotional offers, usage limits, billing systems, or provider/carrier infrastructure.
• Use the Service for emergency services, life-or-death situations, or other safety-critical communications that require immediate human emergency response.

Messaging and calling features are intended for customer care, appointment-related communications, reminders, replies, and support connected to a business relationship. They are not intended for cold outreach, purchased lists, or unsolicited marketing blasts unless a separate compliant feature is offered in the future.

• You are responsible for obtaining any consent required before contacting customers through SMS, calls, or WhatsApp.
• Do not use cold outreach, purchased contact lists, or unsolicited marketing blasts through the Service.
• Recipients must be able to reply STOP to opt out of SMS and HELP for help where applicable. STOP and HELP requests must be honored.
• Message frequency varies depending on the conversation and business activity.
• Message and data rates may apply to recipients depending on their carrier and plan.
• Carrier, messaging platform, and provider rules may apply and can change without notice.
• Twilio, carriers, WhatsApp, or other providers may reject, delay, filter, suspend, or block messages or calls even when sent in good faith.
• We may suspend, limit, or disable messaging or calling features if we detect abuse, compliance concerns, provider risk, carrier issues, or violations of these Terms.
• Phone, SMS, and WhatsApp functionality may depend on third-party provider approval, number setup, business verification, configuration, and service availability.

AgentReception AI may use automated and AI-assisted tools to draft replies, summarize conversations, classify leads, suggest next steps, route inquiries, and support chat or voice interactions.

• AI output may be inaccurate, delayed, incomplete, outdated, or inappropriate for a given situation.
• AI may rely on business-provided data, customer messages, workspace settings, and conversation context.
• You must review sensitive, regulated, high-value, or unusual AI outputs before sending them to customers.
• You must keep business information and AI training content accurate and appropriate for your use case.
• The Service is not a substitute for professional legal, medical, financial, emergency, or other regulated advice.
• AI should not be used for emergency decisions or life-safety situations.
• We do not guarantee perfect automation, uninterrupted AI performance, or error-free responses.

The Service may help businesses create, manage, confirm, reschedule, cancel, and sync appointments. Calendar sync may depend on connected services such as Google Calendar.

• You are responsible for confirming availability, honoring bookings, and maintaining accurate business hours and services.
• Disconnecting a calendar or other integration may affect sync, reminders, or appointment workflows.
• AgentReception AI is not responsible for missed appointments, double bookings, or scheduling errors caused by incorrect business data, disconnected integrations, misconfiguration, or actions outside our reasonable control.

Paid access to AgentReception AI is generally offered on a subscription basis. Plan details, pricing, setup fees, included usage, and add-ons are described on our pricing page, checkout flow, or order confirmation and may change over time.

We do not guarantee unlimited SMS, calls, AI usage, WhatsApp messaging, or any other metered feature. Actual limits depend on your selected plan, configuration, provider availability, and account status.

• You are responsible for the legality, accuracy, and permissions relating to customer, lead, and business data you collect, upload, or process through the Service.
• You must have the right to use that data with AgentReception AI and connected providers.
• You are responsible for honoring appointment commitments and your communication obligations to your customers.
• You are responsible for your own legal obligations to your customers, including privacy, consent, and communications requirements.
• End customers may need to contact you directly for some requests relating to data you control in your workspace.
• We process data on your behalf to provide, secure, and support the Service as described in our Privacy Policy.

Some features depend on third-party providers. Examples may include:

• Supabase for database, authentication, and infrastructure
• Twilio for SMS, voice, and WhatsApp
• Stripe for billing and payments
• Resend for transactional email notifications
• Google Calendar for calendar sync
• AI providers for AI-assisted features

Third-party outages, policy changes, approval delays, API changes, account restrictions, or service limitations may affect the Service. Features may depend on third-party availability, approvals, rules, or operational status. You are responsible for complying with applicable third-party terms and requirements when using connected features.

If you submit feedback, suggestions, or ideas about the Service, you grant AgentReception AI the right to use that feedback without restriction or compensation, provided that we do not claim ownership of your underlying business or customer data.

• You must protect account credentials, API keys, and other access information.
• Do not share passwords, sensitive keys, or workspace access with unauthorized persons.
• We use reasonable safeguards designed to protect the Service and data we process.
• No system is perfectly secure, and we cannot guarantee absolute security.
• AgentReception AI does not currently claim SOC 2, HIPAA, or similar certification unless that status is later formally achieved and published.

We may suspend or terminate access to the Service, in whole or in part, if we reasonably believe:

• Payment is overdue or an account is otherwise in billing default.
• The Service is being abused, used for spam, or used in violation of these Terms.
• There is a compliance, legal, security, or provider/carrier risk.
• Illegal activity, fraud, or unauthorized access has occurred or is attempted.
• Provider or carrier restrictions require suspension or termination of a feature or account.

You may cancel your subscription according to billing or account tools where available, or by contacting support. Upon termination, your right to use the Service ends, but sections that by their nature should survive will continue to apply.

To the fullest extent permitted by law, the Service is provided on an “as is” and “as available” basis. We disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

• We do not guarantee uninterrupted, error-free, or secure operation of the Service.
• We do not guarantee that every lead, message, call, appointment, or follow-up will be captured or delivered.
• We do not guarantee that AI output will always be accurate, complete, or appropriate.
• The Service does not provide professional legal, medical, financial, emergency, or regulated advice.
• The Service must not be used for emergency or life-safety communications.

To the fullest extent permitted by law, AgentReception AI and its affiliates, officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business interruption arising from or related to the Service.

To the fullest extent permitted by law, our total liability for any claim arising out of or relating to the Service will not exceed the amount you paid to AgentReception AI for the Service during the previous three months before the event giving rise to the claim.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. The liability cap stated above is subject to review by legal counsel before production launch.

You agree to defend, indemnify, and hold harmless AgentReception AI and its affiliates, officers, employees, and agents from claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your misuse of the Service
• Your customer, lead, or business data
• Your messaging, calling, or WhatsApp practices
• Your content or communications sent through the Service
• Your breach of these Terms
• Your legal obligations to your customers or other third parties

AgentReception AI is not designed for emergency services, urgent medical, legal, or safety needs, or other life-critical communication. Do not rely on the Service for situations that require immediate emergency response from public safety, medical, or crisis professionals.

If your business serves customers who may have urgent needs, you should provide separate emergency instructions outside the Service.

Some features may be offered as beta, preview, limited access, or early release. These features may change, break, be removed, or have limited support.

Do not rely on beta or preview features for critical business operations unless you accept that risk.

We may update, modify, suspend, or discontinue parts of the Service from time to time. Plan entitlements, feature availability, and provider requirements may change, and we may provide notice where appropriate.

We may also update these Terms. If we make material changes to the Terms, we may notify you by email, in-product notice, or a prominent notice on our website. Continued use of the Service after the effective date of updated Terms means you accept the revised Terms.

Governing Law: New York, United States, unless a different jurisdiction is required by applicable law.

Any dispute arising from these Terms or the Service will be handled in accordance with applicable law and, where permitted, in courts or forums located in that governing jurisdiction unless otherwise required by law. Dispute venue and arbitration details, if any, should be confirmed with legal counsel before production launch.

If you have questions about these Terms, contact us at:

• General support: support@agentreceptionai.com
• Legal notices: legal@agentreceptionai.com
• Privacy requests: privacy@agentreceptionai.com